ADA Year in review (part 2)

29 December 2018

ENGAGEMENT – CONNECTING WITH OUR COMMUNITY 


The launch of ADA Connect 
The ADA launched its official mobile app – ADA Connect. Accessing the latest dental news, information on jobs and CPD events has never been easier for on-the-go dental professionals with the launch of Phase 1. Over the next few months further improvements will be implemented to the app which will increase the functionality and user experience. 

Hosting the World Dental Congress 
Following strong campaigning on the world stage, the ADA has been successful in a bid to host the World Dental Congress in 2021. Held annually in a different host country, this flagship event of the World Dental Federation will return to Australian shores after 18 years. 

Australian Dental Congress 
Regarded as Australia’s premier dental event, the 38th Australian Dental Congress will be held in Adelaide in 2019. In preparation for the event, a stellar program has been developed featuring six keynote speakers and a host of international and local talent. On the strength and success of previous Congress events, 327 booths have been sold to 80 exhibitors in 2018. 

Two new committees established 
A member organisation is only as good as its representatives and this year the ADA established two new committees to ensure that the voice of two key member segments was heard. The Specialist Working Group and the Employed Dentists Working Party have already provided valuable input into the policy thinking of the Association and will undoubtedly continue to inform initiatives over the coming years. 


CAPABILITY – BUILDING THE RESOURCES TO SUCCEED 


Technological building blocks for the future 
With a focus on how the ADA can deliver member value through online platforms, an IT roadmap has been developed to align technology with business objectives over the short, medium, and long-term. The roadmap will assist the ADA to (a) make better decisions around technology investment, (b) deliver on our Vision, Mission and Value and (c) align various technologies with the ADA Strategic Plan for 2018–2021. 

Already, several projects have been delivered as the foundation of the roadmap, including: 

- A transition to cloud-based services and a movement away from managing servers on premises. 

- The development of an online renewals portal which was successfully trialled by the NT branch. 

- Development of the ADA website to make all pages responsive to mobile and tablet devices. 

- An upgrade of core systems including the website content management system and member database. 

New tenant 
The ADA welcomed St George Community Housing as the new ground floor tenant in the ADA Chandos Street building in St Leonards. The tenancy, over five years, secures long-term rental income for the Association. 

Continuous improvement and a culture of high performance 
The ADA continued to invest in the culture of the organisation engaging Leading Teams to deliver their Performance Improvement Program (PIP). This program is Leading Teams’ flagship program providing a framework to empower team members to become leaders, be accountable and participate in the open and honest review of performance. This work has been accompanied by governance improvements including the development of new organisational policies and frameworks to enable high performance and a shared vision around operations. 


SERVICE – SUPPORTING OUR MEMBERS 


HR Advisory Service 
Providing a vital support service to members around contracts and awards, human resources, industrial relations and staff management, the HR service contract was up for renewal and has undergone a rigorous tender process to ensure best in market support is procured on behalf of members. ADA HR is one of the most valued membership benefits and supported more than 6000 members via telephone and email in 2018. 

Launch of MyCareer 
The ADA jobs board is consistently one of the primary sources of traffic for the ADA website and is considered the number one place to secure a job by new dental graduates. This service has been expanded to provide members seeking a new position to upload a personal profile to be perused by prospective employers. Initially created for new graduates and locum dentists, this service is available to all members online. 

Lifestyle Benefits 
The first full year of the partnership with Macquarie Bank offered ADA members discounted and high-quality financial products, to complement the already popular discounted QANTAS club membership and car fleet buying service. A new relationship was forged with American Express Business, designed to optimise rewards for members purchasing practice equipment and consumables. 

Benchmarking 
The ADA’s annual Dental Fees Survey (2017) was carried out between August and September 2017, with the results being published in December. Some 11,149 members were invited to participate – 4247 (38%) responded; and 3123 (28%) completed the survey, providing members with access to national data around fees by item number, broken down by geographic location and other meaningful comparisons. 

Following was the Dental Workforce and Practice survey, which had a statistically valid sample of 1884 members completing the lengthy survey to provide valuable insights into the operations of dental practice in Australia, informing policy and providing useful data to support ADA positions during meetings with all levels of government. 

View the ADA Annual Report on the website for further details of the ADA’s performance in 2017–18.